TERMS & CONDITIONS

Introduction

iSYTLEUP is a service of iSTYLEUP Limited (“iSTYLEUP”/ “Website”) provided solely for customers’ personal use for the purchase of clothing, accessories and other items ("Items"). Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices.

iSTYLEUP has taken great care to ensure that the Items on the Website are presented as accurately as possible. However, colour clarity will depend upon customers’ own personal screen and iSTYLEUP therefore cannot guarantee that the colour of the actual Item is absolutely accurate. Customers should read through these Terms before placing an order or browsing the Website.

To be eligible to purchase Items on this Website customers must:

- be the holder of a valid debit/credit card.

- warrant that the personal information, which customers are required to provide when placing an order is true, accurate and current in all respects.

Customers agree not to impersonate any other person or entity or to use a false name or a name that the customer is not authorized to use. By using this Website customers agree to comply with, and be bound by, these Terms. iSTYLEUP may from time to time change these Terms at its sole discretion. By using this Website after any such change(s), customers agree to comply with, and be bound by, the Terms as changed.



Making A Purchase

When a customer orders an Item from iSTYLEUP the customer is offering to buy it for the price stated, subject to these Terms. The customer will be guided through the process of placing an order by a series of instructions on the Website. The customer places an order for Items from the Website by completing the online order process. Once a customer has placed an order, they will receive an email from iSTYLEUP, acknowledging the exact details of the order.

Unless iSTYLEUP notifies the customer that their order has not been accepted, or the customer has cancelled their order in accordance with the Exchange and Return Policy set out below, iSTYLEUP’s acceptance of the customer’s order and the completion of the contract between the customer and iSTYLEUP will take place when the customer receives an email from iSTYLEUP confirming the Items they have ordered.

iSTYLEUP’s acceptance of the customer’s order will be deemed complete and received by the customer at the time and date of sending of the email, which time and date is specified on the email. The deemed time and date of receipt by the customer shall apply regardless of whether, for reasons outside iSTYLEUP’s control, the customer has not received that email.

iSTYLEUP may not accept a customer’s order if:

- an item the customer has ordered is out of stock,

- iSTYLEUP is unable to obtain authorization for the customer’s payment or,

- if iSTYLEUP identifies a product or pricing error. iSTYLEUP reserves the right to reject any offer to purchase by a customer at any time and at the sole discretion of iSTYLEUP.

If iSTYLEUP is unable to fulfil a customer’s order following iSTYLEUP’s order acknowledgement, iSTYLEUP will contact the customer by email or telephone advising them of this. See the Exchange and Return Policy set out below. iSTYLEUP will try to keep its Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If iSTYLEUP can't supply any Item it will release the funds being held in the customer’s account for the purchase.



Pricing

All listed prices indicated for Items for which designers use iSTYLEUP as a transaction platform are inclusive of the respective taxes of the country the designer is based in, however only if the designer is VAT registered. For the avoidance of doubt, all listed prices exclude any shipping costs and applicable taxes, custom duties, and any other additional and applicable costs during the delivery and in the country that the customer is based in.



Payment

Payment can be made using all major credit and debit cards via PayPal. The customer confirms that the credit/debit card that is being used is their own or that they have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of the customer’s payment card refuses to authorize payment to iSTYLEUP, iSTYLEUP will not be liable for any delay or non-delivery.

iSTYLEUP takes all reasonable care to make its Website secure. iSTYLEUP does not store customers’ credit card details on its systems, however all other details will be fully encrypted and only used to process the order which the customer has initiated.

Furthermore, iSTYLEUP will take all reasonable care, in so far as it is in its power to do so, to keep the details of customers’ orders and payments secure, but in the absence of negligence on iSTYLEUP’s part, iSTYLEUP cannot be held liable for any loss the customer may suffer if a third party procures unauthorized access to any data the customer provides when accessing or ordering from the Site.



Credit Cards

The customer’s credit card company may undertake an additional security check to confirm it is the customer making the order. iSTYLEUP or its designers will retain the legal ownership of the Items until full payment has been made by the customer, and such payment has been received by iSTYLEUP. Legal ownership of the Items will immediately revert to iSTYLEUP or its designers if it refunds any such payment to the customer or it ships any exchanged item to the customer. Risk in the Items will pass to the customer on delivery to them.



Shipping

iSTYLEUP and its designers aim to deliver the customer’s chosen items to the place and person of their choice, in perfect condition and in the shortest possible time. Designers selling directly from their locations provide delivery methods that are subject to a thorough quality control process by iSTYLEUP in order to ensure complete customer satisfaction.

Please order from iSTYLEUP with enough lead-time to prevent any loss or disappointment resulting from the delivery time, as iSTYLEUP cannot be responsible for this. Delivery time for Items in stock is normally between 2 and 15 working days depending on when the customer’s order is processed, and the location and shipping method the customer requires the order to be shipped to. For Cluster Buy Items delivery times can vary between 2-6 weeks from the Closing Date.

If the customer’s order cannot be delivered within the timeframe specified at the time the order is placed, iSTYLEUP will notify the customer and try to rectify the situation as quickly as is practically possible. All new orders are deemed separate and each is treated individually.



Dispatch

Please note that iSTYLEUP and its designers aim to dispatch all orders within 48 hours. iSTYLEUP operates Monday to Friday and not on public holidays. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, iSTYLEUP and its designers are not responsible for any delays caused by any local customs clearance processes. If a customer has ordered several items at the same time, the products may be delivered at different times.

iSTYLEUP ships to the following countries: Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Cambodia, Canada, Canary Islands, Cape Verde Islands, Cayman Islands, Chile, China, Colombia, Comoros Islands, Cook Islands, Costa Rica - San José, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guyana, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Laos, Latvia, Lebanon, Lesotho, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Malta, Martinique, Mauritius, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Norway, Oman, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome + Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, Suriname, Swaziland, Sweden, Switzerland, Taiwan ROC, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, U.S. Virgin Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Vanuatu, Venezuela, Vietnam, Yemen.



Force Majeure

iSTYLEUP and its designers shall have no liability to the customer for any failure to deliver goods they have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.



Exchange and Refund Policy

iSTYLEUP puts customer satisfaction to its top priority. iSTYLEUP and its designers will accept items not worn, used or damaged for an exchange or refund as set out below.



Requesting an Exchange

No question will be asked for requesting an exchange from the same designer subject to the following conditions. An exchange of a purchased item must be within 7 calendar days of the Delivery Date. Item must be returned new, unused, and with all designer garment tags if application still attached. If the returned item is damaged, soiled or altered, an exchange may not be accepted and may be sent back to the customer at his or her own shipping cost.

Subject to respective policy of individual designers, some items purchased from Cluster Buy (i.e. preorder) cannot be exchanged and this condition will be clearly written in the respective product’s description.



Return Procedure for Exchange

Any item with designer packaging such as belts, authenticity cards, dust bags, plastic hanger and leather tags where provided should be included with the return. Returns that are missing these items may not be accepted, and may be sent back to the customer at his or her own shipping cost.

Except faulty items, customers shall bear any VAT, other applicable taxes, duties, shipping costs and any other additional and applicable costs for returning the exchanged item and getting the replacement. The exchanged item is the customer’s responsibility until it reaches the designer. For the customer’s own protection, iSTYLEUP recommends that the customer sends the parcel using a delivery service that insures the value of the goods.

The exchanged and the replacement item shall be from the same designer on the Website. The customer’s replacement item will be shipped to him or her as soon as the designer receives the exchanged item and any additional payment which is required. Subject to the agreement between the customer and the designer, the designer may offer shop credits instead for the customer so that he or she could shop other products from the designer.



Special Items

All shoes must be tried on carpeted surface until the customer is certain he or she is keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer at his or her own shipping cost.

Lingeries, briefs, swimming costumes and bikini bottoms cannot be tried and their packaging cannot be opened. Due to the hygiene reason, returns may not be accepted if the packaging has been opened or if items are suspected having been tried, and may be sent back to the customer at his or her shipping cost.



Requesting a Refund

Customer may request a refund of a faulty product within 7 calendar days of the delivery date under the condition that the product is classified as faulty if it is received damaged or it does not match the listings. Product that is damaged as a result of wear and tear after the customer uses it is not considered to be faulty.

Item of which the customer claims the color does not match the color as seen on the screen is not considered to be faulty as the clarity will depend upon the customer’s own personal screen and both iSTYLEUP and the designer cannot guarantee that the color of the actual product is absolutely accurate as shown on the screen.

The amount of refund shall be the transacted amount and the original shipping costs only. Any VAT, other applicable taxes, duties and any other additional and applicable costs will not be refunded.



Procedure for Refund

Refund items should be returned new, unused, and with all designer garment tags (if applicable) still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer at his or her own shipping cost.

Customer shall send the photo proof and description of faulty to iSTYLEUP by email cs@istyleup.com for verification to request a refund. Upon iSTYLEUP's verification, iSTYLEUP shall notify the customer and the designer the result of verification. Once the claim is validated, the designer shall arrange the pickup for the faulty product at its own cost, and iSTYLEUP shall procure the refund within 7 calendar days after the designer receives the returned faulty product.



Gift Exchange

If you receive an item from iSTYLEUP as a gift, the same Exchange and Return Policy set out above applies.



Copyright & Trademarks

All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of ISTYLEUP, its designers, its partners or its licensors, and is protected by international copyright laws.

The trade marks, logos, and service marks displayed on the Website (collectively, the "Trade Marks") are the registered and unregistered marks of iSTYLEUP, its designers, its licensors or its partners, internationally and are protected by international trade mark laws. All or any other trademarks not owned by iSTYLEUP, its affiliates, its partners or its licensors that appear on the Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by iSTYLEUP.

Neither the Content, the Trade Marks, nor any other portion of the Website may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in full or in part, for any purpose without iSTYLEUP’s prior written consent.



Entire Agreement

These terms and conditions, together with the current iSTYLEUP Website prices, delivery details and iSTYLEUP contact details, set out the whole of the agreement relating to the supply of the goods to customers by iSTYLEUP. These terms and conditions cannot be varied except in writing signed by a director of iSTYLEUP.



Governing Law

Customers’ use of this Website and any purchase by them of any Item from iSTYLEUP shall be governed by the law of Hong Kong and the customer hereto submits to the exclusive jurisdiction of the courts of Hong Kong.



Use Of Cookies

iSTYLEUP uses cookies to store visitors' preferences and to record session information, for purposes including ensuring that visitors are not repeatedly offered the same advertisements and to customize newsletter, advertising, and web page content based on browser type and user profile information. We do not link the information we store in cookies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies, or notify you when a cookie is set -- each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences -- however, you must enable cookies from iSTYLEUP in order to use most functions on the site. Please note that iSTYLEUP allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies on your computer. Advertisers' use of cookies is subject to their own privacy policies, not the iSTYLEUP Privacy Policy.



Contacting The Website

If you have any questions about these Terms, the practices of this site, or your dealings with this website, please contact us by email cs@istyleup.com.



Privacy Policy

iSTYLEUP is dedicated to keeping your data secure and private and will only collect and use your personal information in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them by emailing us at cs@istyleup.com.

Our Privacy Statement fully complies with the Personal Data (Privacy) Ordinance (Cap 486) of Hong Kong and represents the industry’s best practice.



Collection of Personal Information

iSTYLEUP does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you create a iSTYLEUP account the personal information we collect may include your:

  - Name
  - Delivery Address
  - Email Address
  - Telephone Number
  - Mobile Number
  - Date of Birth
  - Gender
  - Size Measurement Information
  - Style Preference

The personal information we collect from you will be used in some or all of the following ways:

  - To deliver the products you have purchased from iSTYLEUP
  - To update you on the delivery of the product and for customer support purposes
  - To provide you with relevant product information
  - To process your orders and to provide you with the services and information offered through our website and which you request

  - User Profile information including members' pictures and names are displayed to people in order to facilitate user interaction in the iSTYLEUP social networking community. Email addresses are used for the purposes of inviting new friends to join iSTYLEUP, to add users to members' friends' networks, and to send notifications related to the service. With the exception of inviting friends, adding friends, and notifications, a user's email address is not shared or displayed to people within a user's personal network. Users within a personal network communicate on iSTYLEUP with each other through the iSTYLEUP service, without disclosing their email addresses. To facilitate searching and finding friends and acquaintances on the service, iSTYLEUP allows users to search for other members using first and last names
  - Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes.

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or designer/seller).

When you register as a user on iSTYLEUP website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Payments that you make through the Website will be processed by our payment partner Paypal. You must only submit to us or Paypal or the Website information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Website. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

All images, video, writings, recordings, and all other digital media remain your intellectual property, however we reserve the right to distribute reproductions of work in the Website and other digital form only. By using this Website you agree such consent.



Invitations & Other Communications To Non-Members

iSTYLEUP members can invite friends to join the service or send friends a gift by sending invitation emails via our automated invitation system. iSTYLEUP stores the email addresses and mailing addresses that members provide so that the respondents may be added to the friend's list of the member sending the invitations, and also to send reminders of the invitations or the gift. iSTYLEUP does not sell these email addresses and mailing addresses or use them to send any other communication besides invitations, invitation reminders or shipping the gift. Recipients of invitations from iSTYLEUP may contact iSTYLEUP to request the removal of their information from our database.



Updating Your Personal Information

You can update your personal information anytime by accessing your account on iSTYLEUP website.



Security of Your Personal Information

iSTYLEUP ensures that all information collected will be safely and securely stored. We protect your personal information by:
  - Restricting access to personal information
  - Maintaining technology products to prevent unauthorized computer access
  - Securely destroying your personal information when it's no longer needed for our record retention purposes

Paypal uses SSL (secure sockets layer) encryption technology when processing your financial details, which is the industry standard.



Disclosure of Personal Information

We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from iSTYLEUP website. In exceptional circumstances iSTYLEUP may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. iSTYLEUP is committed to complying with the Personal Data (Privacy) Ordinance (Cap 486) of Hong Kong.

If you believe that your privacy has been breached by iSTYLEUP please contact us at cs@istyleup.com and we will resolve the issue.



Collection of Computer Data

When you visit iSTYLEUP, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
  - Your computer's IP address
  - Browser type
  - Webpage you were visiting before you came to our site
  - The pages with in iSTYLEUP you visit
  - The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our Website and the services and products we provide. This data will not be used in association with any other personal information.

As part of the above, iSTYLEUP may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

iSTYLEUP also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show iSTYLEUP ads on sites across the Internet. iSTYLEUP and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to iSTYLEUP, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to iSTYLEUP.



Changes to the Privacy Policy

iSTYLEUP reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.



Complaints about breeches of privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at cs@istyleup.com.



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